vPossible — IT Report Platform

Overview Dashboard

Select a client to load live data

Key Metrics

Live data across all connected services

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🎫

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Open Tickets

Connect Atera

✅

—

Resolved This Period

Connect Atera

🏆

—

Secure Score

Connect Microsoft 365

👤

—

Active Users

Connect Microsoft 365

🔌 Atera RMM ● Offline

☁️ Microsoft 365 ● Offline

🔷 Cisco Meraki ● Offline

🛡️ Security Score ● Requires M365

From

–

Priority

Status

Connect to get started

Enter your Atera API key and select a client to view live Service Desk analytics.

1

Connect Atera API

2

Select a client

3

View live dashboard

4

Generate PDF report

Service Desk Overview

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🎫

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Total Tickets

in period

🔴

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Open

need attention

✅

—

Closed

resolved

⚡

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Critical / High

priority issues

📈

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Resolution Rate

this period

Ticket Volume

Created vs Closed weekly — click bars to filter

By Category

Click a segment to filter tickets

—

tickets

By Priority

Click to filter

By Status

Current states

Top Technicians

Tickets handled

Ticket Details

All tickets · click row to expand

ID↕	Title↕	Category↕	Priority↕	Status↕	Technician↕	Created↕	Closed↕

Device Health — Atera

Endpoint overview

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Current

≤ 30 days

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30 – 60 days

Acceptable

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60 – 90 days

Needs attention

—

90+ days

Overdue

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Online

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1 – 3 days

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4 – 7 days

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8 – 30 days

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30+ days offline

Device Details

Click row to expand full details

Device↕	OS↕	Status↕	Last Seen↕	Last Logon↕	Last Patch↕	Patch Status↕	Defender↕	Actions

☁️ Microsoft 365

Connect Microsoft 365

Enter your Azure App credentials in the sidebar and sign in.

Microsoft 365

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👤

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Total Users

🚫

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Disabled

🔐

—

MFA Enabled

🖥

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Managed Devices

⚠️

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Non-Compliant

👤

Users

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Name ↕	Email ↕	Status ↕	Type ↕	Licenses	MFA	Last Sign-In ↕

🖥

Devices

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Device ↕	User ↕	OS ↕	Version ↕	Compliance ↕	Encrypted ↕	Join Type ↕	Last Sync ↕

🔐

MFA Status

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— Enabled — No MFA — Not Registered

User ↕	MFA	Methods	Admin	SSPR	Last Sign-In ↕

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MFA On

Click badges or chart to filter. Click any row for full detail.

🪪

License Overview

Subscriptions

🛡️ Security & Compliance

Connect Microsoft 365

Connect M365 to view security posture, compliance and risk overview.

🔷 Cisco Meraki

Connect Cisco Meraki

Enter your Meraki Dashboard API key in the sidebar to view network status, device health, uplinks and alerts.

1

Paste Meraki API key

2

Select organisation

3

View live network status

Cisco Meraki — Network Overview

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🌐

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Networks

configured

✅

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Devices Online

—

🔴

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Devices Offline

need attention

⚠️

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Alerting

active alerts

📶

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Total Devices

inventory

🏆 Site Health Scorecard

Live health score per network — device uptime + WAN quality + packet loss

Click ⚡ Load Insights to fetch live site health scores, WAN bandwidth usage and top bandwidth consumers.

Device Status

Online · Alerting · Offline · Dormant

Devices by Type

MR · MS · MX · MG · MV

Networks

Device counts per network

Network	Type	Total	Online	Offline	Alerting	Status

Device Inventory

All Meraki devices across networks

All Devices

—

Name	Model	Network	Status	Last Reported	LAN IP	Public IP	Tags

WAN Uplinks

MX appliance uplink status per site

Uplink Status

Internet connectivity per site

Network	Device	Interface	Status	IP	Gateway	Provider

🗺️ Network Topology

Sites, MX firewalls and WAN IPs — click any node for details

Legend: Online Alerting Offline Unknown Show IPs

🪪 Meraki Licensing

Subscription status and expiry dates — stay ahead of renewals

🪪

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Total Licenses

📅

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Expiring 30–90d

⚠️

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Expiring <30d

🔴

—

Expired

📄

No report generated yet

Select a client and month, configure widgets in the sidebar, then click Generate Report.